Ordering - IWATA online shop

(domestic shipping)
If you are an overseas resident of Japan, please read this page. If you are a foreigner living in Japan, please read this page and change the language setting to Japanese before placing an order. (If you leave it in English, your order will be treated as shipped overseas.

Click here for overseas shipping

＞How to order	＞Embroidery
＞Lead Time	＞Order change/cancellation
＞Returns and Exchanges	＞Returns / exchanges at your convenience
＞Customers using Gmail

[Welcome to the online shop of Iwata Shokai.]
Iwata Shokai manufactures dogi, hakama, obi, wooden swords, weapon cases, etc.
All Iwata Shokai products are "Made in Japan" by traditional craftsmen.
* Please see here for details about Iwata Shokai Dogi and Hakama.
* Iwata Shokai sources it’s wooden weapons from high quality craftsmen in Kyushu.

How to order

1.Select the desired item(s) and option(s) and add to the cart(Please register)

2.Confirm that the correct product/item is in the shopping cart

3.Enter Customer information
※* If you register as a member, future orders will go smoothly. Registration is free, easy, and fast
We encourage you to become a member. Membership is free and qualifies you for exclusive benefits such as coupons and special campaigns

4.Proceed to the Check Out

5.Select the delivery address and payment method
Payment methods accepted:
・ Bank transfer / Credit Card(Visa, MasterCard, AMEX, Diners Club, JCB) / Paypal. / Cash on delivery
※Customers are responsible for fees of Bank transfer and Cash on delivery.
Delivery method:* Yamato Transport(domestic)
・An additional shipping fee of ￥900 (per one package) is required. (* excluding Okinawa pref.)
To Okinawa pref. is ￥1,650.

【For overseas shipping】
Shipping outside of Japan will be by EMS or FedEx.
When receiving the product, the customer must pay any customs, duty, or taxes required.
Please contact the customs office of the destination country for details.
For more information, please also refer "Lead Time and Changes to delivery order (overseas shipping)"
If you would like to ship to an outside of Japan, please place the order on the English language page. (You cannot place the order on the Japanese language page)

6.Proceed to order confirmation, and if the details are correct, press "Place an order" to submit the order

The above is the ordering method.

After we have reviewed and accepted the order, we will send an order confirmation email from "Iwata Shokai".
* If a confirmation email is not received, please check your junk/spam mail folder. You may need to whitelist iwataco@m13.alpha-net.ne.jp

・ To place Bulk or Special orders, which can not be completed online, please contact us directly at iwataco@m13.alpha-net.ne.jp or from the inquiry form.

【Caution】
If you wish to ship to an address in Japan, please place the order on the Japanese language page.
If this is not possible, please place the order by email.

【If you wish to pick up at a store】
This site specializes in shipping.
If you wish to come to IWATA SHOKAI for pickup, please place your order by e-mail.
iwataco@m13.alpha-net.ne.jp
order@iwataco.com

Embroidery Location

Ordering a product (e.g., dogi, obi, hakama, etc.) and ordering embroidery for that product are separate transactions.
If you would like to request embroidery, please go to the "Embroidery" page and select the product you wish to embroider and the embroidery details.

■ Belt embroidery (excluding unbleached white belts, bleached white belts, and colored belts), is done before sewing the belt closed.
Traces of the embroidery can not be seen on the reverse side of the belt.
(Standard/embroidered before assembly) and this means different characters can be on front and reverse sides of the same side of the belt.
Since Iwata Shokai uses the above method, the cross-stitch thread is visible over the embroidery.
For White belts, bleached belts, and colored belts, which are in stock, there is no visible cross-stitch through the embroidery.
This is because we embroider these belts after.
completion.-"Non-Standard"(embroidered after assembly)

	Standard Font Size	Location	Embroidery type	Type Change
Black belt A, B, C and brown	Appx. 2.5㎝×2.5㎝	Both Sides and Front and Reverse Sides	Standard (embroidered before assembly)	Yes
Aiki Belt/YUI	Appx.1.6㎝×1.6㎝	Front(surface) Label side and Side without label	Standard (embroidered before assembly)	Yes
Unbleached white, Bleached white and color belts	Appx.2.5㎝×2.5㎝	Front(surface) Label side and Side without label	Non-Standard(Belt embroidered after assembly.Visible reverse side).	No

Product selection and embroidery selection are two different forms. If you wish to embroider a product, when purchasing, please select the embroidery option when selecting the product.
In the options, please select the number of characters, embroidery color, font, and embroidery location. Then enter the desired character(s) in the memo field.
* For embroidered products, please see the individual product description column or Please click here

For those that wish to convert a non-Japanese word into katakana, if you are unable to do so yourself, please contact us before placing the order.
Please Note:
When using katakana, there may be some discrepancy between the Japanese pronunciation and native pronunciation

Caution:
If there is a discrepancy in the number of characters selected and the number of characters in the memo field, the order can not be executed.

Lead Time and Changes to delivery order (domestic shipping).

Lead Time

After the payment was confirmed,

	In Stock (No Embroidery)	In Stock (Embroidered)	Out of Stock	Custom Orders	Cotton Hakama
Estimated Shipping Date	Within 5 - 6 Business Days	Appx.10 -14 business days	2－7 Weeks

If additional time is required Iwata Shokai will contact the customer.
[caution]In case the payment by Bank transfer is not confirmed within one week, the order cannot be executed.

Order change/cancellation

Non-members:
All requests for cancellations will be accepted by phone, email, or fax until noon of the one business day after the order was submitted.

Members:
Cancellations will be accepted up until 36 hours after placing your order.
* Please note that cancellations will not be accepted after 36 hours.
If you need to change an order, please cancel the order and resubmit a new order with the requested changes.
Cancellation method: Login from My Account → "Order History" → "Confirm Order Details" in the details column → "Cancel Order" in red → "OK" → Cancellation completed

Returns and Exchanges

If you wish to return or exchange an item, please be sure to contact us by phone or email within 7 days from the arrival date of the item
* For items damaged during shipping, Please keep the item in the same condition received and contact the delivery company and also Iwata immediately.

If an incorrect/incomplete order arrives due to our error, we will exchange it.
【How to exchange】
Please make sure to contact us before sending us the order.
And please send us photos of relevant parts by email.
Iwata will confirm it then contact you.
After all confirmations are completed, please send the product by cash on delivery.
We will replace to the correct one after receiving the goods

(In the case of replacement, regardless of whether embroidered, the product will be replaced with the correct product and size initially ordered.)
Returns and exchanges are limited to unused/unwashed.
In rare cases, there may be color unevenness that may appear on the fabric during the processing of raw materials. This is normal and does not indicate a problem with the quality of the product.
We kindly ask for your understanding.
Click here for more information

Returns/exchanges by customer's convenience

【Conditions returns/exchanges】
Only products purchased at the Iwata Shokai online store are eligible.
Limited to unused/unwashed. Unopened shrink wrap for weapons and accessories.
Custom made and personalized products are not included. E.g., Embroidered names, altered hakama belts, etc
Limited 7 days after delivery.
Please contact Iwata directly for Returns/Exchanges"
(Please note:The customer is responsible for returns and shipping fee. )

If there is a difference in price for exchanges, etc. please note the following
Customers paying by PAYPAL or credit card: The original transaction will be canceled and a new charge will be submitted.
Bank Transfer Customers:
If additional charges are incurred: the difference will be charged.

Ordering by email
How to order
In addition to over-the-counter sales, we also accept orders by email, or fax.
When ordering by fax or email, please provide the following details.
・ Product name/size
・ Whether or not to put a embroider (If required, please indicate the location, color, and font. )
・ School
・Method of delivery or pick-up. (For delivery, please enter the zip code, address, and phone number.
・ Please indicate if you require a 胸紐(chest tie) for the dogi.
・ The shipping fee requires 900jpy per one package.(* excluding surface mail areas)

[For overseas shipping]
After receiving the order we will send you an estimate.
Shipping outside of Japan will be by EMS or FedEx.
・ When receiving the product, the customer must pay any customs, duty, or taxes required.
Please contact the customs office of the destination country for details.

Customers using Gmail

Iwata Shokai usually replied to all emails within 3 business days.
If you do not see a reply from Iwata Shokai, please be sure to whitelist [iwataco@m13.alpha-net.ne.jp] and check your Spam Folder.
We apologize for the inconvenience.